It does, If you do an online quote it gives you the option of imobiliser and then some options to say either aftermarket cat 1 etc or a factory fitted sdandard jobbie. That's the option i have selected and never had any come backs.

i once got asked what was fitted and i told the insurer "a standard hyundai immboliser".i was asked "what make is that?" i said "how the bloody hell do i know?" how are you supposed to know?

Just thought I'd let you all know I resolved my insurance problem (aka DirectLine being stupid).

Really I have to say a big thanks to Hyundai, for all their help. Considering it's nearly 10 years old, and I didn't even buy it from a Hyundai dealership, they spent a lot of time looking out information for me, and sent me written confirmation it had an immobiliser factory-fitted, and their own internal name for it.

I didn't think this would be good enough, as it was just the same information I had already given DirectLine, but faxed it over anyway, then phoned them and asked if they received it. They didn't know, as it apparently takes them up to 48 hours to confirm receipt of a fax (why they didn't ask me to just post it I don't know), but said someone would phone me in 48 hours to let me know if this was or wasn't good enough evidence. Before the call ended, they told me that someone would definitely call me in 48 hours, but in case they didn't, I should phone back after that point.
Of course, nobody actually bothered phoning me.

About a week later though, and I received a letter from DirectLine saying they had received "adequate evidence supporting the fitment of an approved security device" and that I am now fully insured for theft. So Happy Christmas to me.

The best test of any company's customer service is how they deal with problems, especially if they can't be fixed by reading from a script on a screen. While Hyundai have been helpful at every turn, throughout my calls with DirectLine I was given mixed messages, with one person telling me a letter from the garage was enough, and others telling me it wasn't.
The first person gave me a fax number, then later person told me that was a fax number for their office in Scotland and it wasn't for people in England.
One person specifically asked me to fax information, while a later person told me I should phone immediately after faxing stuff, as depending on the "team" that was on, meant they were more likely to lose stuff. Then when I phoned to tell them I'd sent it, they just told me they had no idea if they had received it or not. Useless.
10 points to Hyundai, minus 10 points to DirectLine.

is there an insurance ombudsman they can be reported to? the clowns