might be in the wrong section for ranting about them (please move if it is) but here goes,
after this post
viewtopic.php?f=11&t=21800 i went back to halfords yesterday to have my unit wired in properly and have the cage fitted... question is why did i even bother? left the car with them and went off to have a look around the shops while i waited for the call that it was ready, had a nice meal in BK and then got the call.
The guy on the phone said they tried to remove the original (factory fit) cage and it was impossible however (this is where it starts to get intresting) they had modified the original cage so that it would hold the unit secure... by the time they had done this though they had run out of time to run the sat nav antena up through the dash so he said i would have to rebook to have it done again... back to the shop i went got my keys then optimisticly went to my car and what i found was just the biggest bodge job i have ever seen (even i could have done it better) i tried to pull at the unit and sure enough it came straight out with just a little pull, no sat nav signal as cable was still not installed properly and now it was permanently muted so no dvd or music either... went back in to shop where i was greeted by the "acting manager" i demanded they remove the lot and refund my money as by this point i had had enough, to which he replied sorry but i dont have the authority... by this point im screaming blue murder as he said i would have to come back on yet another day etc etc untill i eventually gave up and went home, later i actually pulled the unit out to inspect their handy work and to my shock the modification to the cage looks like it was done with a flat head screw driver in order to pull it down a bit and wedge the unit...
Phoned the store today asked to speek to manager they said hes out on brake will be back in 1h im like ok ill call back in 2 called back in 2 they said hes in a meeting but i can speek to the deputy... im put on hold for 10 mins and then am told by the same guy the deputy is unavailable and then i requested the head office number... phoned them and they where very helpfull, infromed them that i want the unit out and i will be acompanying the return receipt with a quotation from hyundai to rectify the damage that the fitter had caused and will expect full compensation. they contacted the store and called me back about an hour later saying to take the unit back along with the quotation and any receipts etc for the matter to be sorted out. i will be doing this friday and will keep the post updated.
But moral of the story is never ever trust a halfords "specialist"